Customer Survey

Thank you for choosing this plant's products. This form has been prepared to gather your views so that we can further improve product quality and increase our services and customer satisfaction. We kindly ask you to help us in this effort by answering the questions accurately.

Rate each question as Poor, Fair, Good, Very good or Excellent.

1To what extent has the quality of this company's cement met your expectations?
2How would you rate the process from purchase and payment to cement delivery in exchange offerings, in terms of ease of access and execution?
3How do you rate the load announcement and the scheduling of cement delivery?
4Please rate the time taken from the buyer's broker sending the exchange documents to the registration of the cement request and the load announcement.
5How well do the cement types produced by this plant match the needs of your sales region?
6Please rate the weight of this company's cement bags against the quantity printed on the bag.
7Please rate the material and type of this company's cement bags.
8How satisfactory is this plant's average exchange price for cement compared with other plants in the region?
9How do you rate the conduct and performance of the plant's sales office staff in dealing with customers?
10How willing are you to recommend our products to others so that they buy from us?
11How satisfied are you with the way the company handles complaints about its cement (quality, quantity and packaging)?
12When you need to contact the Sales Department, how easily can you reach them?
13How satisfied are you with the way the company handles suggestions and criticism?
14How satisfied are you with the company's flexibility on product delivery, given the time limits set by exchange regulations and the storage charges that apply?
15All things considered, how satisfied are you with your purchase from Azarabadegan Khoy Cement Co.?
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Customer Affairs

Customer Affairs telephone: 044-36562506, fax: 044-36562507, Soroush messenger: 09032380262